Hello and thank you for checking out our site. We hope you find it helpful and look forward to possibly working with you.
When considering a new entry, or any custom project, the question most often asked is, “How do we go about this?”. It is a pretty simple process, and we are here to make it as easy as possible.
First: Reach out to us by calling, sending a message through our contact form at the bottom of our Home page on our website, or simply stopping by to see us. Appointments are recommended.
Second: Either myself or my assistant will discuss your project with you and figure out some basic details, such as: the type of project, the style of said project, and the rough sizes of the said project. If you come into our shop, we can show you some of the products typically used and go over ideas as well. We are able do everything remotely as well, simply by sending links and photos of the different parts.
Third: We will work up an estimate for you based on the above listed items and send it to you in an email. If you review and decide to move forward, we will turn that estimate into an invoice and email it as well. Most projects have a 50% deposit requirement. Some have a little more, but most times it is a 50% deposit requirement to be added to our queue, with the remaining 50% due at the time of delivery or pickup.
Fourth: Once your deposit is made, you are then added to our queue. We will soon schedule an on-site visit to field measure if your project requires one. After the accurate measurements have been taken, we provide a 2D CAD drawing that is to scale for approval. This is the time to look everything over and ensure that what is going to be built, is exactly what you are envisioning. Once this is approved, we will then shortly after begin production.
Fifth: Once your project is built, it then either goes to our finisher, or is picked up or delivered if purchased raw. After the finish work, we complete any necessary assembly.
Sixth: We schedule a delivery or pickup time. We will send out the final invoice prior to delivery or pickup, so that the final payment happens at the same time or prior.
Somewhere in between steps 3 & 4, you will be able to pick out your color and hardware choices. Sometimes our customers are not exactly sure of these things at their time of deposit and make a final decision on a later date; this is not a big deal at all. Certain items are written up as an allowance with a dollar amount attached to them, that can be adjusted up or down, depending on the choices they make.
This is a broad overview, but should help with understanding the basic procedure. If you have any questions, we welcome you to reach out to us and let us see if we can help.
Thank you for reading and have a great day!
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